Return and refund policy

1. What can be returned

• Manufacturing defects, wrong or missing items, or damage in transit — replacement or refund, we cover shipping.
• Change of mind (product unused, complete box and accessories, not installed / not added to the app): exchange for another product or return within 7 days of delivery; you cover shipping both ways.

2. What cannot be returned

• Products that have been installed, wired incorrectly, damaged by misuse, dropped or exposed to water.
• Missing box, accessories or labels, or requests after the return period.

Defects after the return period are handled under our Warranty policy.

3. How to request a return

1. Send a message on the Contact page (topic Warranty) or call our hotline, with your order number, a description and photos / video.
2. We confirm within 1–2 business days and explain how to send the item back.
3. Once we receive and check the item, we ship the replacement or refund the account you paid from within 7 business days.

Before sending a device back, please remove it from the app (see Remove devices).

Contact

• Công ty TNHH Công nghệ Halu — Tax ID đang đăng kí
• Address: Binh Minh group, Sen ngu Ward
• Hotline: 0372008247
• Email: [email protected]
• Or send us a message on the Contact page.