Skip to content
VI

Payment policy

Updated: 09 Oct 2026

1. Payment method

The website currently accepts bank transfer. After you place an order, the order page shows:

  • A QR code with the account number, amount and transfer reference filled in — scan it with any banking app.
  • The transfer details to enter manually if you cannot scan the code.

Please keep the transfer reference = your order number (e.g. LH100123) so we can match your payment quickly.

2. Holding items and confirmation

  • Items in your order are held for the time shown on the order page (24 hours by default). If payment has not arrived by then, the order is cancelled automatically.
  • Once we receive your payment, we confirm it and the order page changes to “Payment received” — usually during business hours.
  • If the amount or reference is wrong, we will call you to sort it out.

3. Prices and invoices

  • Website prices are retail prices including applicable taxes, excluding shipping. Shipping is shown at checkout based on the delivery province / city.
  • Need a VAT invoice? Add your invoice details in the Order notes field when ordering.

4. Refunds

Paid orders that are cancelled or returned under the Return policy are refunded to the account you paid from within 7 business days of both sides agreeing.

Contact

Call ZaloFree consultationConsult